Free Shipping to U.S. for orders over $44.00

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Massage U, Inc. Shipping and Delivery


Shipping Rates
For domestic shipping, please enter items in your shopping cart and the shipping charges will be calculated for you. For international orders, please follow the instructions below. Some product orders have flat rate shipping, in which case the shipping amount will automatically fill in, or you will be directed further.


United States
Most orders for in-stock items received by Noon CST (Monday - Friday) will usually ship within 24-48 hours. Shipping method is generally US Postal Service, but FedEx Ground, UPS, or any other common shipping method may be used as determined by Massage U, Inc. or the company handling the shipping to all destinations in the U.S. (including Alaska and Hawaii - rate may vary). Drop Ship items may take longer. All packages may ship "signature required" - someone must be present at the time of delivery. We reserve the right to choose the appropriate carrier based on customer needs, cost and delivery schedules.


Continental US
The following are possible shipping methods in the Continental U.S. Currently, we use only US Postal Service Priority or First Class mail, depending on your location, or FedEx Ground or Smart Post. Other information is presented for any future changes to other carriers or services. If you prefer a specific method, please phone in your order.

FedEx Ground - Parcels reach most US destinations within 6 business days of shipment and includes tracking information. Depending on weather conditions and your location, your delivery may take slightly longer. We are not responsible for FedEx delays.

Two Day FedEx - Your shipment is guaranteed by FedEx to arrive in 2 business days. In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by Wednesday afternoon.

Standard Overnight - Your shipment is guaranteed by FedEx to arrive by 3:00 PM the next business day. In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by Tuesday afternoon. Please call in your order for this service.

Priority Overnight - Your shipment is guaranteed by FedEx to arrive by 10:30 AM the next business day. In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by 10:30 AM Tuesday. Please call in your order for this service.

Saturday delivery - Saturday delivery is available using FedEx. Orders must be placed on the Friday before the desired delivery date. A $15.00 additional charge applies. Please phone in your order. Order must be received by 11 AM CST.

Common Carrier - Large quantity, pallet-size orders are available for special delivery. Please contact customer service for a custom quote.


Alaska / Hawaii Ship Method
All parcels are shipped using FedEx Ground or USPS. We will select the most appropriate carrier based on order make up and destination. Rates may vary.


Post Office Box & APO/FPO
We ship via United States Postal Service First-Class mail. Neither a tracking number nor order number can be provided.


Canada
To keep costs down, we normally use US Postal Service International. This is one half the price of other methods, but does not provide tracking information and can take 10 days or more for your package to arrive. Depending on future price changes, we may also ship US Postal Service Priority Mail, which is faster and shipment can be tracked. If you want your package to arrive in less than 2 weeks, please call your order in and request a faster service.

FedEx International Economy - 2-5 business days, depending on location.

FedEx International Priority - 1-3 business days, depending on location.

All taxes, duties and brokerage fees are the responsibility of the customer and will be added to shipping at the time of order entry. For more information, please call us at 1-(310) 433-6234 or email us for International Orders


Puerto Rico

United States Parcel Service - Ships via first-class mail.

FedEx International Economy - 2-5 business days, depending on location.

FedEx International Priority - 1-3 business days, depending on location.

Customs and duties are the responsibility of the customer.


Virgin Islands
Standard international rates apply. To receive a custom shipping quote, please submit your order over the web. Our international customer service agent will then email you a quote within 24 business hours. Customs and duties are the responsibility of the customer. For more information, please contact: 1 (310) 433-6234.


International
Your orders can be sent nearly anywhere in the world. However, we can only set shipping prices to a few countries, so if you put your address in and it is not recognized by the shopping cart, you will need a custom shipment. To receive a custom international shipping quote, please call: 1 (310) 433-6234.


Oversized / Heavy Items
An additional fixed charge applies to oversized and overweight items, when they become available.


Manufacturer Direct Shipping
Products with an item status of "Drop Ship" ship directly from the manufacturer. We can confirm the date the item was shipped and, upon request, provide you with tracking information. Please call our customer service number.


Important Disclaimer
All products and risk of loss are FOB seller’s warehouse. All shipping charges are the responsibility of the purchaser.

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